Shipping (within Australia)We pack all items with care, so for security and safety in transit, orders will be sent via either Australia Post regular or the freight company of our choice. Once an order is received, and if the ordered item is in stock, we will attempt to dispatch within 2 working days, excluding public holidays. Once your order has been dispatched from our distribution centre an email will be sent with your parcel tracking number and a link with which you can click to check the status of your delivery.
All freight parcels will be sent with an authority to leave if you are not home. If you are unsure whether you will be home, please provide a business address for delivery.
For Australia Post parcels, any undelivered item not collected within 10 business days will be returned to us and you will be notified via email. Redelivery is charged at an additional $8 for standard post or $10 for express post.
INTERNATIONAL SHIPPING METHODS AND COST
International shipping is available via Australia Post with costs and delivery time frames varying. These are calculated based on the number of purchased items, the combined weight of the parcel and the destination country that they are to be delivered to.
International shipments are subject to controls by local customs authorities, which may affect the estimated delivery times and are unfortunately beyond our control. If it is deemed necessary you may be contacted by the courier and/or customs official to provide information and authorisation to import your order. This may include authorisation to act on your behalf and if not provided, you may become responsible for the import of the order. If shipping to a business please include the business name and full address in the 'Shipping Information' upon Checkout.
A final shipping cost will be automatically calculated when completing your purchase at Checkout, based on the delivery location. All international shipping charges are non-refundable and international customers are responsible for the payment of any local import taxes and duties that may apply. These fees are not included in the total price quoted upon Checkout.
For extra information on Australia Post International Freight charges or to calculate an estimated shipping cost for your purchase simply follow the link http://auspost.com.au/business/international-delivery.html